The BAR-OIS icon disappears from the desktop after the software update OR the update has been running for longer than 30 minutes and I'm still seeing the "software update downloading" message. What should I do?

1. Temporarily uninstall any antivirus software such as AVG, Avast, McAfee, etc.
2. Re-download the BAR-OIS software from the Software Registration and Download website at https://start.calbarois.com/calvis-registration/.
3. Allow the BAR-OIS to completely install, then run the BAR-OIS from the desktop using the right-click on your mouse, then select "Run as administrator"
4. To confirm the installation was successful, click File > Self-Diagnostics. Under Internet Check, confirm there is a green check mark for "BAR-OIS Connection" and "Internet Connection." Under DAD Check, confirm the DAD information is displayed. If the DAD information is missing, click "Get/Retry". If the DAD information is still missing refer to your DAD Vendor User Manual for further instructions.
5. If this does not work, follow the steps to uninstall BAR-OIS, delete the temp files, and install BAR-OIS. If you have a Windows 11 PC, confirm that is not in S mode.

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I downloaded the BAR-OIS software from the California BAR OBD Inspection System Registration & Download Website and now I'm seeing the "unable to install because a newer version of this product has been installed" message. What should I do?

1. Open Control Panel > Uninstall Programs and UNINSTALL the Fujitsu PalmSecure Sensor Driver application.
2. Re-download the BAR-OIS software from the Software Registration and Download website at https://start.calbarois.com/calvis-registration/.
3. Allow the BAR-OIS to completely install, then run the BAR-OIS from the desktop using the right-click on your mouse, then select "Run as administrator."
4. To confirm the installation was successful, click File > Self-Diagnostics. Under Internet Check, confirm there is a green check mark for "BAR-OIS Connection" and "Internet Connection." Under DAD Check, confirm the DAD information is displayed. If the DAD information is missing, click "Get/Retry". If the DAD information is still missing refer to your DAD Vendor User Manual for further instructions.

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How do I log in using the palm scanner?

Logging in using the palm scanner replaces your password in the logon process. Start by scanning your technician or inspector badge as normal:

On the next screen, you will be prompted to scan your palm. You will first see this screen:

This will be immediately followed by pop up with a prompt showing how to position your hand for scanning:

Place your palm on the scanner to authenticate. After your scan, you will see a brief "Please wait.." message:

If your scan is successful, you will see the "Terms and Conditions" page:

If your scan is unsuccessful, then you will receive a message saying "Invalid authentication. Please retry.":

Click the "Retry" button to try your scan again. Be sure to review "How can I make sure that my palm scans work consistently?" for more tips.

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What happens if my palm scan doesn't work the first time?

If your palm does not scan properly the first time, you will see the following screen:

Click the "Retry" button to try your scan again. Be sure to review "How can I make sure that my palm scans work consistently?" for more tips.

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Why do I get a palm scanner initialization error?

After you scan your badge, the BAR-OIS software will attempt to connect to your palm scanner. If no palm scanner is connected, it will show the following screen and wait approximately 5 seconds while it attempts to connect to the palm scanner:

If no palm scanner is found after approximately 5 seconds, you will see a "Palm Scanner Initialization Error":

Click "OK" to continue, and you will see the following screen:

Click "OK" to continue, and you will be taken to the User Authentication screen:

If you have a palm scanner, please reconnect it to your analyzer and click "Retry". If you do not yet have a palm scanner, click "Unable to Scan" and you will be taken to the screen where you can enter your password:

Enter your password to continue. Please note that this option will no longer be available after the mandatory start date for biometric palm scanner usage

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What do I do if I can't scan my palm, or I don't have a palm scanner?

If you have a palm scanner installed and you are receiving a message saying "Invalid authentication. Please retry.", you can simply click "Retry" to attempt to scan your palm again:

If you continue to receive this message after multiple attempts, please see "How can I make sure that my palm scans work consistently?" for more tips.

If you do not yet have a palm scanner, you will see the error messages shown in "What happens if my palm scan doesn't work the first time?".

Inspectors who have installed a biometric equipment kit or are not enrolled by the mandatory start date for biometric palm scanner usage will be unable to perform BAR-OIS inspections. To schedule an enrollment appointment, find biometric equipment resellers, and review additional information, visit www.bar.ca.gov/biometric.

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How can I make sure that my palm scans work consistently?

There are several steps you can take to improve the consistency of your palm scans:

• Make sure that your hand is clean. Anything on your skin could interfere with the palm scanner.
• Position your hand directly over the palm scanner with the center of your palm over the scanner.
• Make sure that your palm is level as you place it on the scanner.
• Spread your fingers apart slightly as shown in the picture, using the guides on the palm scanner.
• Try shifting your palm slightly left or right on the scanner.
• Try shifting your palm slightly forwards or backwards on the scanner.
• Check to see that the glass on the palm scanner is clean. If needed, please follow the manufacturer's instructions for cleaning.
• If one hand does not work, try using the other hand. Again, please make sure that your hands are clean.
• If you are wearing a glove, please remove your glove.

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How Do I set up my new PC?

Please click here for detailed instructions.

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How do I Uninstall BAR-OIS?

1. Find the search bar in the lower left corner of the screen next to the Windows icon

2. Go to the search bar and search for “Add or remove programs”.

Click on California BAR-OIS and then click on Uninstall. There may be more than one California BAR-OIS program. Uninstall all instances of the California BAR-OIS program displayed.

Alternatively, you can go to the Control Panel. To do this, search for “Control Panel” in the search bar.

You can also click on the Start Menu and find the “Control Panel” icon on the right instead of searching.

Click on “Programs and Features.”

Right-Click on “California BAR-OIS” and then click on “Uninstall”. There may be more than one California BAR-OIS program. Uninstall all instances of the California BAR-OIS program displayed.

3. Click on the checkbox for “I have read and accept the terms of the license agreement” and then click “START.” Wait for the uninstall to complete.

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How do I delete Temp Files on my PC?

1. Open a File Explorer window. You can do this by click on the start menu and then clicking on “File Explorer.”

2. Click on “View” at the top of the screen.

3. Make sure the Hidden Items has a check mark. If not click on the check mark for “Hidden items”.

4. Click on “This PC” on the left navigation menu.

5. Double click on “OSDisk (C:)”

6. You should now be in the C: drive of the computer. Double click on the “Users” folder.

7. Double click on the user who is logged in.

8. Double click on AppData (if you don’t see this folder, it may be because the “hidden items” was not checked in Step 3).

9. Double Click on “Local.”

10. Double Click on “Temp.”

11. Select all folders and files in this folder and click “Delete.”

Click “Skip” on any files that cannot be deleted.

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How do I disable S-Mode in Windows 11?

1. Press the Windows button and select the “Settings” icon. Select “System” on the left pane.

2. Click on the “Activation” category

3. Click on the “Open Store” Button

4. The Microsoft store will open. Press the “Get” button.

5. Wait for a few seconds and you will be switched out of S-mode. You should now be on the regular version of Windows 11. Please note that you will not be able to switch back to S mode once you have switched out of it.

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